Cancellation Policy

Eligible orders can be cancelled through the customer order page while cancellation remains available for that order.

Cancellation availability depends on the fulfilment and courier stage.

A products order can generally be cancelled before the parcel has been handed to the courier, subject to the order's current production and fulfilment state.

If a Shiprocket shipment has already been booked but the parcel has not yet been picked up, POUR Prints will attempt to cancel the courier booking as part of the cancellation workflow.

Once the parcel has been picked up or entered courier transit, normal order cancellation is no longer available through the standard cancellation process.

If there is a delivery problem after dispatch, the order will instead be handled through the courier, NDR, RTO or applicable return process.

When an eligible prepaid order is successfully cancelled, the website may initiate the applicable refund through Razorpay.

The time taken for the refunded amount to appear in the customer's account may depend on Razorpay, the bank or the original payment method.

No payment refund is required for an unpaid COD order. Where applicable, reserved or deducted inventory is restored through the order-cancellation workflow.

Custom-print orders are made specifically from customer-provided requirements and may involve production work that cannot be reused for another customer.

Cancellation may therefore be restricted once material has been committed or production has begun. Where cancellation is available, the website or POUR Prints support will communicate the available option.

POUR Prints may cancel an order if it cannot reasonably be fulfilled, contains invalid information, presents a legal or safety concern, results from a clear pricing/system error or cannot be serviced.

Where payment has already been collected for an order cancelled by POUR Prints, the appropriate refund process will be initiated.