Orders
Return & Refund Policy
How return requests, reverse pickup, inspection and refunds are handled.
POUR Prints
Last updated: 13 September 2026
1. Return requests
Returns are available only for delivered orders that qualify for review. A customer can submit a return request through the applicable order page when the return option is available.
Please submit the request promptly after discovering the issue and include a clear reason and useful supporting details.
2. Examples of return issues
- The wrong product was delivered.
- The product was damaged during delivery.
- The product has a material manufacturing defect.
- A product materially differs from the confirmed order or customization.
3. Issues that may not qualify
- Minor layer lines or normal characteristics of FDM/resin 3D printing.
- Minor colour variation between material batches or screens.
- Damage caused after delivery by misuse, modification or improper handling.
- Change-of-mind requests for personalized or custom-manufactured products where no defect or fulfilment error exists.
4. Review and approval
Submitting a return request does not automatically approve a refund. POUR Prints reviews the order, reason and available information before approving or rejecting the request.
5. Reverse pickup
When a return is approved and the delivery location is serviceable, POUR Prints will arrange a reverse pickup through Shiprocket or an available courier partner.
If automated reverse pickup is unavailable for the location, POUR Prints may provide an alternative return arrangement.
6. Product condition
Unless the return concerns damage that already existed on delivery, returned products should be kept in substantially the same condition in which they were received and should include relevant parts or accessories supplied with the order.
7. Inspection
A refund is not finalized merely because a courier has collected the return. The returned product must first reach POUR Prints and may be inspected against the approved return reason.
8. Online-payment refunds
For eligible orders originally paid through Razorpay, an approved refund may be processed back through Razorpay after the returned product is received and the refund is approved.
Bank or payment-provider processing time may apply after the refund is initiated.
9. COD refunds
COD payments cannot be reversed through Razorpay. Where a refund is approved for a COD order, POUR Prints will arrange an appropriate manual reimbursement method with the customer.
10. Refund amount
The approved refund amount will depend on the circumstances of the return, the amount originally paid and any applicable adjustment that has been clearly communicated and is legally permissible.